6 Quart Programmable Crock Pot

I had this product for a year now. The first few months it was great, then the problems started.

Problem 1: I needed a new handle as it broke. I e-mailed Rival customer service to get a replacement piece (in black). They told me that the black handle was in stock and then proceeded to send me a white handle. I sent them several e-mails and never got a response.

Problem 2: Unlike the previous review stating that the cooker just shuts off, my cooker just keeps on cooking it never switches to the warm cycle. The whole crock pot was extremely hot, I am now afraid to use it unless I am home, which defeats the whole purpose of using it.

I could use any suggestions on which crock pot/slow cooker to purchase next. Any feedback would be helpful.

My only complaint is the design of the lid handle. The stainless steal looking handle looks great but heats up with the crockpot. When the food it ready beware you may cook your fingers if you open the lid. Handle is just as hot as the contents of the crockpot. I usually tape a napkin around the handle when I'm serving a potluck dish since I know its hot but others may not.