Customer Reviews
Average Customer Review
(30 customer reviews) 35 of 35 people found the following review helpful
Viatclay 8-Cup review,
September 14, 2008 Pinoy Rice Eater (California) - See all my reviews
This review is from: VitaClay VF7900-4 Chef Gourmet 8-Cup Rice and Slow Cooker Pro, Brushed Stainless (Kitchen)
PROs:
- easy to clean and use
- both brown and white rice are cooked perfectly.
- overall design and look is sleek
- rice retains its taste and texture even after a few days
CONs:
- size, occupies to much space
- `rice cooking` indicator light stopped working after 2 weeks
- cooking time is a little bit longer than regular rice cookers
- claypot should be handled with care as it might break
Overall I would recommend this product for its health benefits and quality of cooked rice.
37 of 38 people found the following review helpful
Decent customer support,
February 24, 2008 G. Holewik (USA) - See all my reviews
This review is from: VitaClay VF7900-4 Chef Gourmet 8-Cup Rice and Slow Cooker Pro, Brushed Stainless (Kitchen)
I had trouble cooking my rice since this is my first time using a clay rice cooker. Instructions on the packet of rice was not quite accurate and my rice didn't cook. Called customer service and I must say they provide excellent support thru tel and email. Cleaning the pot is a breeze.
Update: I found that my cooker is faulty. Took more than a month to get it back and i had to pay for shipping it to them. I was told that it would take only a week to troubleshoot but it did not happened. I had to contact them several times to "hound" them for my cooker. now it takes close to an hour to cook 4 cups of rice. Buyer Beware. It was 5 star rating in the beginning; now it is no star...jut that i am unable to edit the stars.
60 of 65 people found the following review helpful
I wanted to love it...,
January 7, 2009 Janet "Janet" (Scottsdale, AZ) - See all my reviews
This review is from: VitaClay VF7900-4 Chef Gourmet 8-Cup Rice and Slow Cooker Pro, Brushed Stainless (Kitchen)
I bought the Vitaclay 8 months ago after extensive research. I so wanted to love this rice cooker but it just wasn't in the cards! I wanted a rice cooker that wasn't coated in Teflon and I loved the idea of the clay pot so there was no hesitation about spending $100 on a rice cooker. I used it about 50 times but had to discontinue using it because mold is growing in the clay and I can't get rid of it. I've tried everything and now the mold is growing inside the machine. I take care of my kitchen appliances and take great care in thoroughly cleaning and drying them when I'm finished using them so I doubt the mold is a result of misuse or improper care. I had to remove it from my kitchen because it stinks of mildew.
I also wasn't terribly impressed with the quality of the rice it produces. It's pretty inconsistent - sometimes it's mushy and sometimes it's hard. My $10 Rival does a better job.